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The Biggest Mistake People Make After Receiving a Favor
During the fall of 2010, I helped a young family friend named Daniel with his college essays, reviewing and editing them, and providing feedback and suggestions. I was nervous and excited for him. He applied early admission to his top choice. Admission decisions were mailed on December 15 — over a month ago. And while I do know that his essays were better than JFK’s, I still don’t know whether or not Daniel got in. Last week, I wrote a post about the three key steps to asking for a favor. There is a fourth, equally important step that happens after you ask: closing the loop. Consider two additional scenarios. How would you feel if: Andrew, a good friend, asks to be put in touch with your cousin Stephanie, a senior marketing executive with a Fortune 100 firm. You make the introduction via email. Months pass. A week before heading to LA to see Stephanie, you realize Andrew never followed up to let you know how the conversation went, much less if it ever happened. Lindsey, an esteemed colleague, asks for an introduction to a client of yours. You happily oblige. Over the next six weeks, Lindsey sends you no less than three emails informing you of her progress with the client and ultimately thanking you for the connection (she won a new piece of business!)
In hindsight, it’s completely obvious that both Daniel and Andrew dropped the ball by failing (or simply forgetting) to follow up to let me know about their respective outcomes. And while it’s easy to brush it off and say it was just bad form, the truth is, I’ll think long and hard about doing another favor for either of them anytime soon. The lesson: Don’t leave someone hanging after they help you out, wondering about the outcome. It’s rude, it looks bad, and it actually has the potential to create negative consequences. The right way to close the loop is simple: no matter the outcome, no matter if the news is good or bad, be sure to follow up and share what happened. Here’s how Daniel should have closed the loop:
While I had no professional stake in the outcome of Daniel’s application process, with Andrew it was a different story entirely. I stuck my neck out to introduce him to Stephanie. The fact that he never followed up with me not only left me in the dark; it made me look bad: I didn’t know whether or not to thank Stephanie for generously sharing her time, or apologize for Andrew’s lack of follow-through. A simple reminder in Daniel’s Outlook could have prompted him to shoot me a quick update several weeks later to give me an update. Irrespective of the outcome, Andrew could easily have kept me in the loop:
At the end of the day, people appreciate recognition and follow-through. A simple note to close the loop can mean the difference between maintaining a two-way relationship and tainting a once-good relationship. And while you certainly don’t have to go overboard and send cookies from Baking for Good like Lindsey did, it doesn’t hurt. 2 Responses to The Biggest Mistake People Make After Receiving a FavorPost A Comment |

Great on the Job: What to Say, How to Say It. The Secrets of Getting Ahead.

Jodi, I’ve experienced the same thing, but in all cases I’ve found that following up with the person for whom I did a favor, regardless of their attention or inattention to that, works well for me. I have developed a number of new, much younger friends because of my personal interest in them when they come to me for help, even if I did not know them beforehand, e.g., daughter or son of a friend of my wife.
Regards, marvelous Blog.
Al
Al, great point, thanks! I think you’re far more generous than other people out there, but good for you for being willing to go the extra mile.